- Foreword by globally respected entrepreneur, Nandan Nilekani, co-chairman of Infosys Technologies, and academician, Dr
Subhash D. Awale, director of National Institute of Industrial Engineering (NITIE), India.
- Provides answers to FAQs from executives, engineers and students about the essence, pre-requisites, benefits and limitations,
implementation time and costs etc including the emerging trends in key management solutions. It also guides them to
identify the most appropriate solution considering external and internal factors influencing organizations.
- Reflecting the long research, consulting and industrial experience of professors, it is a good text- supporting book for all
students from management and engineering disciplines.
- Operations & Production Management areas inclusive of Industrial engineering & Manufacturing . management: It covers all
techniques, methods & approaches inclusive of Japanese & western origins.
- Information Technology areas: It covers all the management solutions from IT areas like ERP, SCM, CRM, BPO, KM etc.
- Quality Areas: in the book covers all major techniques, concepts and solutions in quality areas.
1. Changing Business Issues and Management Solutions
2. An Attempt at a New Classification
3. Benchmarking
4. Business Process Outsourcing (BPO)
5. Business Process Re-engineering (BPR)
6. Customer Relationship Management (CRM)
7. e-Commerce
8. Enterprise Resource Planning (ERP)
9. Five S (5S)
10. Hoshin Kanri
etc.
'Perhaps the most comprehensive book published on modern business practices. It is a 'must-read' for all executives involved in strategic planning.'
-- Dr Harold Kerzner, Senior Executive Director, --
International Institute for Learning, USA
'Book is a survival manual for all. Twenty-eight management concepts and related IT solutions are beautifully organised, well written, and down right useful.'
-- Dr Michael A. Price, Manager, Accreditation Programs, --
Project Management Institute, USA
'An amazing book which helps to understand the most talk-about management tools and techniques.'
-- Sanjay Saini, Regional Franchise Operations Manager, Asia-Pacific, --
Johnson & Johnson, Singapore
'Is a very good reference book for everyone. At a glance, one can get enough information about various management and quality tools for appropriate applications.'
-- Anil Agnihotri, Head-Corporate Quality, --
Capital Purchase & Projects, Mahindra & Mahindra Ltd., India
'Nice summarisation and just enough detail make it a useful guide for any practicing manager to navigate through the labyrinths of management philosophies.'
-- Anubhav Asthana, Vice President (Consulting), --
Deloitte Consulting, Philadelphia (PA), USA