Deliver more, and do it with fewer resources. Isn't that the productivity challenge that everyone in business is facing today? A key way to achieve this is by sharing know-how. That is, by using and adapting what someone else has already learned. Many people know instinctively they should be doing this, but struggle to know how to get started. Today, no one is, nor can be, an expert in everything. In every challenge, it is easy to feel that you don’t know enough to keep up with the accelerating pace of change inside your organization, let alone the world outside. Start with the assumption that somebody somewhere has already done what you are trying to do. How can you find out whom, and learn from them?
This significantly updated and enhanced edition of Learning to Fly shows exactly how to put knowledge management theory into practice, sharing the tools and insights of two leading practitioners. In Learning to Fly Chris Collison and Geoff Parcell share their experiences from a wide range of the world's leading and learning knowledge management organizations. It is a practical, pragmatic workbook packed with hints and tips to help managers put knowledge management into action immediately. This edition also comes with a supporting CD-Rom with many useful and intelligent interactive tools for the budding knowledge manager.
Part 1 : Overview
1. Setting the Context
2. What is Knowledge Management?
3. The Holistic Model - It's More Than the Sum of the Parts
4. Getting the Environment Right
5. Getting Started - Just Do It
Part 2 : Tools and Techniques
6. Connecting Sharers with Learners
7. Learning From Your Peers - Somebody Has Already Done It
8. Learning Whilst Doing - Time to Reflect
9. Learning After Doing - When it's All Over
10. Finding the Right People - If Only I Knew Who
11. Networking and Communities of Practice
12. Leveraging What We Have Learned - Capturing Knowledge
Part 3 : Today and Tomorrow
13. Embedding it in the Organization - Preparing To Let Go
14. Review of the Book - What Did We Set Out To Do?
"The first generation of knowledge management has come and gone. The second generation which promises both deeper insights and greater impact, will be less about data and more about the social nature of knowledge, less about 'capture and retrieval' and more about innovating and sharing, and ultimately more about know-how rather than know about-the only knowledge that matters in any pragmatic institution. Chris Collison and Geoff Parcell show how new ideas and tools are making working and learning inseparable."
-- Peter Senge, Senior Lecturer, MIT and Chair, SOL (Society for Organizational Learning) --
"This book leads the way in communicating the purpose and practice of knowledge management. It offers clear and straightforward answers to the 'why? what? and how?' Chris Collison and Geoff Parcell are immensely practical in their approach to KM, yet manage to communicate a clear vision of 'the big picture' of how an integrated approach can impact business performance."
-- Dr Christine van Winkelen, Director, Henley Knowledge Management Forum --