Exposes the inner workings of CallManager to help maximize the Cisco IP Communications solution
Includes new content on Q.SIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1, and more
Updates the only documentation available that details CallManager's inner workings so readers can understand the role each component plays and how they interrelate
Fosters a full understanding of how CallManager processes information; how it manages media resources for conferencing, transcoding, annunciation and more; how it interacts with the various protocols; and much more
Written by CallManager authorities -- the engineers and technical writer who developed the software and its documentation from CallManager's beginnings
Cisco CallManager Fundamentals, Second Ed., provides readers with examples and reference information on Cisco CallManager, the call processing component of the Cisco IP Communications solution. It is the only available book and documentation that describes the architectural layers of CallManager and their functionality. With this detailed information, readers learn how CallManager processes calls and manages resources and features. The second edition of Cisco CallManager Fundamentals covers the latest software releases through release 4.1. With this book, readers can gain a deeper understanding of the system and find answers to questions not available through any other source. The book is organized by the major pieces of CallManager: Chapter 1 discusses architecture and provides a history of CallManager evolution; Chapter 2 details call routing; Chapter 3 addresses station devices; Chapter 4 describes voice gateways; Chapter 5 explains how CallManager processes media; Chapter 6 explains manageability and monitoring tools; Chapter 7 describes call detail records. The Appendixes describe CallManager features, solutions that integrate with CallManager, and the signaling protocols CallManager employs.
Chapter 1 Cisco CallManager Architecture
Chapter 2 Call Routing
Chapter 3 Station Devices
Chapter 4 Trunk Devices
Chapter 5 Media Processing
Chapter 6 Manageability and Monitoring
Chapter 7 Call Detail Records
Appendix A Feature List
Appendix B Protocol Details
Glossary
Index