The telephony book is being successfully used by over 20,000 people who need a quick, basic understanding the telephone systems and services used by today's organizations. The book covers basics of purchasing and managing telephone systems and services, presented in easy-to-understand terms. The author focuses on functional and practical side of telephony--how business can best use telephone systems to help their companies operate successfully. Many people who have been assigned the responsibility of managing their company's telephone system have used this book to get a grip on the basics of telecommunications.
Part 1- The Basics
Part 2- Hardware
Part 3- Transmision
Part 4- Interactive Systems
Part 5- Computer Telephony