Change is an everyday reality in business today and the responsibility for making it work falls to managers and supervisor who must take the leadership role. You will be challenged to maintain performance under chaotic conditions. People in you workforce can be confused, resistant, and disheartened mergers, takeovers, layoffs, down sizing, new technology, and the intensity of increased competition are only words until they happen to you. Job security, company loyalty, and steady career development are no longer factors in how people look at their jobs; it is up to you to respond creatively as a change leader to build a motivated and productive group under these conditions.
Change management gives you step by step advice that will help you to prepare your group for change, to understand and manage people through this change, and to guide you through the culture change as a new organization takes shape. You will need the skills and strategies presented here to explore this future workplace, to find the trouble spots and common errors, to deal with the resistance of individuals and groups, and to negotiate and develop the new work arrangements required. With the basics of this book and your common sense and good judgment, you will find that you are well equipped to handle change and see it as an opportunity.
1. Facing change
2. Understanding change
3. Leading change
4. Creating a change action plan