This practical guide to ISO 9000 standards will assist three major types of companies-manufacturers, software developers, and service companies-in preparing to meet the standards appropriate to their operation It offers a practical approach designed to seve time and money during the implementation process, and provides the ideal non-quantitative introduction to ISO 9000 standards for middle managers and suprvisors.
Ideal for users as a supplement to a core mechanical technology text, or as a stand-alone text in a Total Quality Management course.
Other valuable features include:
- easy-to-read format makes this book more user-friendly than the ISO standards
- examples and sample forms are included
- end-of-chapter review questions evaluate the learning process and critical thinking skills
1. Introduction and History of Standards
2. Benefits of ISO 9000 Registration
3. Organizing for ISO Implementation
4. Consultants and Registrars
5. The ISO 9001 Elementas
6. Relationship of ISO 9000 to TQM, MRP, and JIT
7. ISO 9000-3: Quality in Software
8. ISO 9004-2: Quality in Service
9. Implementation and Audit Preparation
10. Registration Maintenance and the Future