"Business Process Management: Practical Guidelines to Successful Implementations" provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy to use, easy to read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects.
In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture. This title presents a proven step by step framework for the Business Process Management practitioner. It features practical tools, explanations, guidance and over 50 case studies to illustrate best practice. New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends.
Chapter 1 How can we demystify process management?
Chapter 2 What is business process management?
Chapter 3 Why is it important to improve business processes before automaing tham?
Chapter 4 When should you do BPM-what are the main drivers and triggers?
Chapter 5 Who should be involved in BPM?
Chapter 6 Why are organizational strategy and process architecture important in BPM implementation?
Chapter 7 How do you sell BPM technology to the oganizatiom
Chapter 8 What are the critical success factors in a BPM project
Chapter 9 What are the critical implementation aspects for a BPM solution
Chapter 10 Whhy do you need a structured approach to implementing
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