Developing Knowledge-Based Client Relationships, Second Edition shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.
Detailed case studies across a wide variety of professional services industries offer valuable insights into world-leading practice in the field.
Developing Knowledge-Based Client Relationships, Second Edition expands on the first edition by including two entirely new chapters, a new focus on leadership, current insights into professional services strategy and technology, and sixteen new or updated case studies of best practice.
PART 1 Client Leadership
PART 2 Adding Value with Knowledge
PART 3 Implementation