Operation Management: Competing in a changing Environment
acknowledges these changes and the critical role operations plays in the success of today's leading-edge companies. Central to the author's discussion are:
- An emphasis on achieving competitive advantage and the role aperation plays in gaining and sustaining that advantage in the marekplace.
- A cross-functional perpective that treats operations as an integral link to the other business fuctions.
- A focus on innovation in operation,demostrating how TQM, JIT, and costraint management are bringing about continuous improvement in a wide varity of firms.
- A balance of munufacturing, service, and global examples, reflecting the breadth, variety, and complexity of the operations landscape.
- Uniquely integrated video case studies that examine customer and supplier problems. These cases permit students to participate in problem solving and decision making and to see how operations is critical to the competitiveness of firms.
Part 1 Foundation of Operations Management
Part 2 New Directions in Operations Management
Part 3 Planning for Operations
Part 4 Managing the Physical System