This best-selling text introduces students to the basic concepts and techniques needed to successfully communicate in today's business world, regardless of their business experience. Covering every aspect of the communication process, from organizational theory to culturally-aware interpersonal communication obstacles and strategies for critical listening, this text will give students a competitive edge in any business situation-from the interview to making skilled presentations to assuming a leadership role. In addition, COMMUNICATING FOR RESULTS offers students the chance to view video clips of common professional scenarios online and apply the concepts they are learning to the real world. Cheryl Hamilton's extensive knowledge of the field ensures that each scenario is realistic and offers an opportunity for students to see how they can apply communications theory outside the classroom to improve their chances for career success.
Chapter 1 The Communication Process: An Introduction
Chapter 2 Organizational Communication
Chapter 3 Improving Interpersonal Relationships
Chapter 4 Effective Listening
Chapter 5 Nonverbal Communication in the Organization
Chapter 6 Overcoming Obstacles to Communication in Organizations
Chapter 7 Basic Information for All Types of Interviews
Chapter 8 The Employment Interview
Chapter 9 Small-Group communication and Problem Solving
Chapter 10 Participation and Leadership in Teams
Chapter 11 Informative Presentations
Chapter 12 Researching, Supporting, and Delivering Your Ideas
Chapter 13 Professional Visual Aids
Chapter 14 Persuasive Presentations: Individual or Team