The objective of this book is to provide an introduction to the qualty function in the modren manufacturing and servicing organization. The quality of goods and services is widely discussed, as consumers have becomes have become keenly aware of the topic via sloganeering and by the news media touting the excellence of an international array of manufactured items. The quality function is extremely important, so important that it is constantly in the news, either as a demon leading wreck of a nation's economy or as a savior to restore a favorable balance of world tradd. Virtually every consumer has the resulsts of the quality function in mind, but few know how quality is achieved. It is enough to lay the blame on the uncaring worker or the shortsighted manager.
The material in this in this book should be readily understandable to the reader who has a basic familiarty with differential and calculus, probability theory, and elementary statistics. Almost no theorems appear; consequently,there are no proofs. However, statistical and mathematical correctness has not been sacrificed. The background for most statistical topics is reviewed sufficiently prior to an application to the quality function.
Part 1 Overview
1. History And Evolution Of Quality Control
2. Management Of Ouality
Part 2 Probability And Statistics
3. Probability Models For Quality Control
4. Descriptive Statistics, Sampling, And Inference
Part 3 Process Control
5. Control Chart Principles
6. Control Charts for Attributes
7. Control Charts For Variables
8. Special Process Control Procedures
9. Specifications And Tolerances
Part 4 Acceptance Sampling
10. Fundamental Concepts In Acceptance Sampling
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