Here is a comprehensive and accessible introduction to the management of quality and the application of basic tools used for its control. Significantly, this book bridges a gap between the extensive literature on statistical process and quality control (SPC/SQC) and the more recent total quality management (TQM) approach. The book adopts a managerial and modeling approach and seeks to integrate quality and its control into the basic managerial functions of the firm.
The Management of Quality and its Control introduces the basic concepts, definitions and the management of total quality. It also covers techniques used, and concludes with a section covering application areas of particular importance in the field of quality management.
1. The Concept and the definition of quality
2. Total Quality Management
3. The Tools of Quality control and its management
4. Dicesion Theory and The management of Quality
5. Inspection and acceptance sampling
6. Control charts
7. Experimental and robust design
8. Startegic issues, producer-suplier realtionships and the economics of quality
9. The control of quality in a temporal setting
Index.