Qrganized around traditional management topics, this text helps readers the parallels between total quality and management theories. Total quality Management effectively shows readers how principles and methods have been put into effect in real organizations, while also illustrating the relationship between total quality principles and theories studied in prior management courses. The reader is able to enhance their Understanding of the basic methods of total quality through the use of numerous real-world cases, which examine manufacturing and service companies around the world.
Part 1 Introduction to Total Quality
Chapter 1 Introduction to Total Quality in Organizations
Chapter 2 Frameworks for Organizational Quality
Chapter 3 Total Quality,Competitive Advantage,and Strategic Management
Part 2 Total Quality and Organization Theory
Chapter 4 Quality in Customer-Supplier Relationships
Chapter 5 Designing Organizations for Quality
Chapter 6 Designing,Controlling,and Improving Organizational Processes
Chapter 7 Tools and Techniques for Total Quality
Part 3 Total Quality and Organization Behavior
Chapter 8 Quality Teamwork
Chapter 9 Empowerment and Motivation
Part 4 Leadership and Implementation
Chapter 10 Quality Leadership
Chapter 11 TQ and Organizational Change