Unlike audits, assessments are conducted from the inside. When handled correctly, assessments can help transform technical and managerial culture, dramatically improving both quality and profitability. In CMMI Assessments, Motivating Positive Change, two of the field's most respected leaders show exactly how to use them for maximum business advantage. Writing for executives, managers, technical professionals, and assessors themselves, the authors illuminate every phase of the assessment process - from planning through post-assessment follow-up.
Chapter 1 Why do assessments?
Chapter 2 A brief history of process improvement
methodologies and assessment methods
Chapter 3 Assessments : an executive overview
Chapter 4 Planning and preparing for an assessment, part 1 :
senior management responsibilities
Chapter 5 Planning and preparing for an assessment, part 2 :
choosing a time : formulating an assessment plan :
appointing an organization site coordinator and
organizing logistics
Chapter 6 Planning and preparing for an assessment,
part 3 : creating an assessment team : selecting
projects to be assessed : selecting people to be
interviewed : defining the final assessment
products : distributing questionnaires
Chapter 7 Planning and preparing for an assessment,
part 4 : assessment team training and post-training
activities
Chapter 8 Onsite activities, part 1 : the kick-off meeting and
other presentations : collecting and managing
documents throughout the assessment : problems
associated with immature organizations
Chapter 9 Onsite activities, part 2 : interviewing
Chapter 10 Onsite activities, part 3 : the day-to-day
consolidation of data
etc.