A new level of this highly communicative course for trainees in the hospitality and catering industry.
Unit 1 Dealing with incoming calls
Unit 2 Customer information
Unit 3 Taking reservations
Unit 4 Dealing with booking enquiries
Unit 5 Correspondence
Unit 6 Welcoming quests
Unit 7 Dealing with check-in problems
Unit 8 Explaining how things work in the hotel room
Unit 9 Serving drinks
Unit 10 Food service
...etc...