This new edition of Highly Recommended has been completely revised to take account of innovations and changing practices within the sector. Highly Recommended 1 and Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry.
Unit 1 Taking phone calls
Unit 2 giving information
Unit 3 Taking room reservations
Unit 4 Taking restaurant bookings
Unit 5 Giving polite explanations
Unit 6 Receiving guests
Unit 7 Serving in the bar
Unit 8 Instructions
Unit 9 Taking a food order
Unit 10 Desserts and cheese
, etc.