Shows how to handle enquiries, banking, insurance, personnel, and social correspondence. Improves written style by explaining the language of business correspondence. The essential reference guide to writing effective business correspondence now revised and updated.
1 Letters, faxes, and emails
2 Content and style
3 Enquiries
4 Replies and quotations
5 Orders
6 Payment
7 Complaints and adjustments
8 Credit
9 Baking
10 Agents and agencies
,etc.