This new series of video-based courses is aimed at professional people who need to improve their language and communication skills in specific business areas. Each course takes a common business function such as giving a presentation or participating in a meeting, and takes learners through a stage-by-stage analysis of the skills and language they need to perform these functions effectively in English.
1 First contacts
2 The right person
3 An unexpected call
4 What's the message?
5 Handling information
6 Communication breakdown
7 Making plans
8 Solving problems
9 Handling complaints
10 Closing a call