Effective Telophoning is a practical, video-based course designed for professional people who need to make and recevie telephone calls in English. It provides learners with the communication and language skills necessary to handle this difficult medium effectively, and helps them to develop these skills in meaningful and realistic ways.
Effective Telephoning focuses on key strategies for effective communication such as structuring information, responding positively, asking the right questions, clarifying, and giving feedback. It extends the learner's knowledge of the language for performing these skills, address the vitally important issue of intonation, and offers authentic practice tasks which draw on the learner's own ideas and experience.
1. First contact
2. The right person
3. An unexpected call
4. What's the message?
5. Handling information
6. Communication Breakdown
7. Making plans
8. Solving Problems
9. Handling Complaints
10. Closing a call
- Listening tapescript
- Answer key