A topic-based course for trainees and employees in the hotel and tourist industry. It introduces and practises the language skills necessary for dealing with English-speaking guests and for negotiating with others wthin the industry.
1 Types of accommodation
2 Hotel facilities
3 Staffing and internal organization
4 Reservations and check-in
5 Hotel and restaurant services
6 Money matters
7 Dealing with complaints
8 Off-site services
9 The business traveller
10 Conferences
11 Tour operation-planning
12 Tour operation-execution