These unique cases highlight real IT management problems so that students can learn the real challenges companies face when implementing new technologies, the capabilities of new types of applications, managing systems projects of different sizes with different methods, leveraging new Internet opportunities, and addressing systems integration and leadership challenges. Seven new cases include:
- VoIP technologies and implementation
- Open source project approaches
- Data governance issues
- Business intelligence
- Developing a vendor-managed inventory capability
- Managing a multi-year IT outsourcing contract.
Chapter 1 Managing IT An E-World
Part 1 Information Technology
Chapter 2 Computer Hardware
Chapter 3 Computer Software
Chapter 4 Telecommunications and Networking
Chapter 5 The Data Resource
Part II Applying Information Technology
Chapter 6 Enterprise Systems
Chapter 7 Managerial Support Systems
Chapter 8 E-Business Systems
Part III Acquiring Information Systems
Chapter 9 Basic Information Systems Concepts
Chapter 10 Mathodologies for Custom Software Development
Chapter 11 Methodologies for Purchased Software Packages
Chapter 12 IT Project Management
Chapter 13 Supporting Computer Users
Part IV
Chapter 14 Planning Information Systems Resources
Chapter 15 Leadng the Information Systems Function
Chapter 16 Information Security
Chapter 17 Legal, Ethical, and Social Issues
Glossary
Index