For undergraduate and graduate Quality Management courses. Understanding quality management through a unifying framework. Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. The fourth edition has been updated to keep topic coverage on the cutting edge.
Part 1 Understanding Quality Concepts
- Differing Perspectives on Quality
- Quality Theory
- Global Supply Chain Quality and International Quality Standards
Part 2 Designing and Assuring Quality
- Sftrategic Quality Planning
- The Voice of the Customer
- The Voice of the Market
, etc.
Part 3 Implementing Quality
- The Tools of Quality
- Statistically Based Quality Improvement for Variables
- Statistically Based Quality Improvement for Attributes
, etc.
Part 4 Forever Improving the Quality System
- Managing Quality Improvement Teams and Projects
- Implementing and Validating the Quality System