The Sixth Edition of Introduction to Hospitality focuses on hospitality operations while offering a broad, comprehensive foundation of current knowledge about the world's largest industry. Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management.
Each section includes insight from industry professionals, contains up to date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization.
Part 1 Introducing Hospitality and Lodging
Chapter 1 Introducing Hospitality
Chapter 2 The Hotel Business
Chapter 3 Rooms Division Operations
Chapter 4 Food and Beverage Operations
Part 2 Beverages, Restaurants, and Managed Services
Chapter 5 Beverages
Chapter 6 The Restaurant Business
Chapter 7 Restaurant Operations
Chapter 8 Managed Services
Part 3 Tourism, Recreation, Attractions, Clubs, and Gaming
Chapter 9 Tourism
Chapter 10 Recreation, Attractions, and Clubs
Chapter 11 Gaming Entertainment
Part 4 Assemblies, Events, Attractions, Leadership, and Management
Chapter 12 Meetings, Conventions, and Expositions
Chapter 13 Special Events
Chapter 14 Leadership and Management