This book will focus on the processes involved in management communication and concentrate on ways in which business students and entry level managers can become more effective by becoming more knowledgeable and skilled as communicators.
The second premise on which this book is based is also simple: Writing, speaking, listening, and other communication behaviors are the end products of a process that begins with critical thinking. It is this process that managers are called on to employ every day in the workplace to earn a living. The basic task of a manager, day in and day out, is to solve managerial problems. The basic tools at a manager’s disposal are mostly rhetorical.
Management Communication supports learning objectives that are strategic in nature, evolving as the workplace changes to meet the demands of a global economy that is changing at a ferocious pace. What you will find in these pages assumes certain basic competencies in communication, but encourages growth and development as you encounter the responsibilities and opportunities of mid-level and higher management, whether in your own business or in large and complex, publicly traded organization.
Chapter 1 Management Communication in Transition
Chapter 2 Communication and Strategy
Chapter 3 Communication Ethics
Chapter 4 Speaking
Chapter 5 Writing
Chapter 6 Persuasion
Chapter 7 Technology
Chapter 8 Listening and Feedback
Chapter 9 Nonverbal Communication
Chapter 10 Intercultural Communication
Chapter 11 Managing Conflict
Chapter 12 Business Meeting That Work
Chapter 13 Dealing with the News Media