Formerly titled Quality Control, the field's most accessible introduction to quality has been renamed and revamped to focus on quantitative aspects of quality improvement. New chapters on Lean Enterprise, Six Sigma, Experimental Design, and Taguchi's Quality Engineering have been added, and this new Ninth Edition adds comprehensive coverage of fundamental statistical quality improvement concepts.
A practical state of the art approach is stressed throughout, and sufficient theory is presented to ensure that students develop a solid understanding of basic quality principles. To improve accessibility, probability and statistical techniques are presented through simpler math or developed via tables and charts. As with previous editions, this text is written to serve a widely diverse audience of students, including the growing number of "math shy" individuals who must play key roles in quality improvement.
1. Introduction to Quality Improvement
2. Lean Enterprise
3. Six Sigma
4. Statistical Process Control (SPC)
5. Fundamentals of Statistics
6. Control Chants for Variables
7. Additional SPC Techniques for Variables
8. Fundamentals of Probability
9. Control Chants for Attributes
10. Acceptance Sampling
11. Reliability
12. Management and Planning Tools
13. Experimental Design
14. Taguchi’s Quality Engineering