For graduate level courses in Operations Management or Business Processes. A structured, data-driven approach to understanding core operations management concepts. Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process. The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter-all of which are illustrated with contemporary examples from practice.
PART I: PROCESS MANAGEMENT AND STRATEGY
- Chapter 1: Products, Processes, and Performance
- Chapter 2: Operations Strategy and Management
PART II: PROCESS FLOW METRICS
- Chapter 3: Process Flow Measures
- Chapter 4: Flow-Time Analysis
- Chapter 5: Flow Rate and Capacity Analysis
- Chapter 6: Inventory Analysis
PART III: PROCESS FLOW VARIABILITY
- Chapter 7: Managing Flow Variability: Safety Inventory
- Chapter 8: Managing Flow Variability: Safety Capacity
- Chapter 9: Managing Flow Variability: Process Control and Capability
PART IV: PROCESS INTEGRATION
- Chapter 10: Lean Operations: Process Synchronization and Improvement