The third edition of Managing Quality : Integrating the Supply Chain. You will notice that there has been a small but important change to this title. We are using the themes of supply chain management as a unifying theme for quality improvement. Previous adopters of Managing Quality will note that the coverage of quality topics is just as comprehensive as ever. We simply adopt the unifying theme of the supply chain to enhance our emphasis on the integration of systems with customers, suppliers, technology, and people. This is in response to changes in the marketplace and our customers—you! We think that you customers—the students—will find this change makes your quality management course ever more relevant and interesting. Of course, the new edition of the text has been updated with many changes to keep our coverage of quality topics on the cutting edge. In addition, chapter highlights have been increased by 50% and end-of-chapter problems by 100%. Again, our adopters asked for these changes and we have responded.
Part 1 Understanding Quality Concepts
Part 2 Designing and Assuring Quality
Part 3 Implementing Quality
Part 4 Forever Improving the Quality System