Technical Communication: Process and Product, 7e by Sharon J. Gerson and Steven M. Gerson, provides a proven, complete methodology that emphasizes the writing process and shows how it applies to both oral and written communication. With an emphasis on real people and their technical communication, it provides complete coverage of communication channels, ethics, and technological advances. This edition includes information on dispersed teams, collaboration tools, listening skills, and social networking. Using before/after documents, authentic writing samples and skill building assignments, the book provides a balance of how to instruction with real world modeling to address the needs of an evolving workplace.
1. As introduction to technical communication
2. The communication process : prewriting, writing, and rewriting
3. Clarity, conciseness, accuracy, and ethics in technical communication
4. Communicating effectively to your audience in a multicultural world
5. Research and documentation
6. Routing correspondence-memos, letters, e-mail messages, instant messages, and text messages
7. Building onling communities through blogging, youtube, twitter, facebook, and virtual world
8. Communicating effectively to get a job
9. Document design
10. Using visual aids in technical communication
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