As with all previous editions, this book prepares students to be supervisors. Supervision continues to be more exciting or challenging than at nay other time in our history! Dealing with modern issues like sustainability, a multicultural workforce, the Internet, and alternative energy supplies provides challenging and stimulating everyday tests for modern supervisors. Competent supervisors have a central role in helping modern organizations to appropriately deal with such critical factors. As a result, competent supervisors are of utmost importance to modern organizations and to society as a whole.
"Supervision : Concepts and Skill-Building" helps students learn what it takes to be a successful supervisor in today's complex work world. The focus of this new edition continues the tradition of presenting both traditionally proven and cutting-edge supervision concepts as practical tools for meeting present day supervision challenges. In addition, this text furnishes students with an even richer mix of practical supervision concepts and real life examples that illustrate how modern supervisors handle contemporary problems. Carefully studying supervision concepts and their relationship to real world, practical examples throughout this text will greatly enhance a student's chances of gaining success and personal rewards as a supervisor.
Part 1 What is a Supervisor?
Chapter 1 Supervision : Tradition and Contemporary Trends
Part 2 Modern Supervision Challenges
Chapter 2 Ensuring High Quality and Productivity
Chapter 3 Groups, Teams, and Powerful Meetings
Chapter 4 Corporate Social Responsibility, Ethics, and Sustainability
Chapter 5 Managing Diversity
Part 3 Functions of the Supervisor
Chapter 6 Reaching Goals : Plans and Controls
Chapter 7 Organizing and Authority
Chapter 8 The Supervisor as Leader
Chapter 9 Problem Solving, Decision Making, and Creativity
Part 4 Skills of the Supervisor
Chapter 10 Communication : Theory and Modern Media
Chapter 11 Motivating Employees
Chapter 12 Problem Employees : Counseling and Discipline
Chapter 13 Managing Time and Stress
Chapter 14 Managing Conflict and Change
Part 5 Supervision and Human Resources
Chapter 15 Selecting Employees
Chapter 16 Providing Orientation and Training
Chapter 17 Appraising Performance