The business world has changed dramaticslly in the three year since we last revised our book. There are increasing pressures on managers at all levels to integrate new information technology into all aspects of an organization's opedrations to improve efficiency and customer responsiveness. The increasing diversity of the workforce has made it imperative for managers to understand how and why people differ so that they can effectively manage diversity. The continuing need to innovate and improve the quality of goods and services to allow an organization to compete effectively, especially on a golobal level, has continued to confornt managers. The tasks that managers must perform effectively have become more complex and challenging than ever before.
Chapter 1 Managers and Managing
Chapter 2 The Evolution of Management Theory
Chapter 3 Attitudes, Values, Ethics, and Culture: The Manager as a Person
Chapter 4 Managing Diverse Employees in a Diverse Environment
Chapter 5 Managing the Organizational Environment
Chapter 6 Managing the Global Environment
Chapter 7 The Manager as a Decision Maker
Chapter 8 The Manager as a Planner and Strategist
Chapter 9 Managing Organizational Structure
Chapter 10 Organizational Control and Culture
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