This book will help maximize your company's competitiveness with an outward focus on customers and the marketplace and an inward focus on process and teamwork--the heart of Business Process Reengineering. It provides the signposts needed to ensure your company's successful journey through BPR implementation.
Chapter 1 Best Practices in Business Process Reengineering
Chapter 2 The Human Factor: BPR as a Change Management
Effort
Chapter 3 Organizing for Successful BPR
Chapter 4 Finding the Right Process
Chapter 5 Doing the Right Process Right
Chapter 6 Making BPR Stick
Chapter 7 Deming Was Right
Appendix A. Best Practices
Appendix B. Study Participants
Appendix C. BPR Contact Data Sheet