This course is for people training to work in hotels, restaurants, travel agencies, tourist information centers, and airports, in any job where basic communicative competence in English is essential. It is designed for false beginners: people who have studied some English, but who need to improve their communication skills.
Each of the 15 units explores a different communicative area, such as answering the telephone or giving information to customers, and introduces and gives practice in the grammatical structures and vocabulary (including useful expressions) that the student will need in order to communicate effectively. Each unit also offers pronunciation practice.
The emphasis is on developing listening and speaking skills, but there is also practice in reading and writing where necessary (for example, reading timetables and taking simple messages).
The course comprises a Student's Book, Teacher's Guide, Workbook, and Class Cassette. This Student's Book contains the complete listening scripts and a word list of core vocabulary in English, Spanish, Portuguese, Japanese, Chinese, Thai, and Korean.
The Teacher's Guide contains helpful unit-by-unit teaching notes and a key to the exercises.
The Workbook contains additional exercises and activities for the classroom or self-study.
Unit 1 May I introduce myself?
Unit 2 What do you do?
Unit 3 What time does the next train leave?
Unit 4 What kind of room would you like?
Unit 5 Don't leave your bags on the bus
Unit 6 Is there a bank near here?
Unit 7 Who's calling, please?
Unit 8 Would you like a window seat?
Unit 9 How was your day?
Unit 10 Are you ready to order?
Etc.