Cisco CallManager Express (CCME) is an IOS-based call control engine for IP Phones and PSTN Gateway calls integrated into Cisco branch office router products. It is part of the Cisco AVVID portfolio, addressing the small- and branch-office end of the market of 120 or fewer people per office. These can be standalone offices or enterprise branch offices networked together via IP, typically too small to make Cisco CallManager with a Cisco Unity messaging system cost-effective to purchase or maintain.
Cisco CallManager Express provides CCME tips and guidance not available in product literature or from other books. The book shows how the product features can be deployed together and customized to provide specific fits for different vertical market segment needs. The book is organized in three main sections: market segment overview and definition; CCME capabilities: services, operation, design, deployment, applications, networking, and customer scenarios for specific vertical segments; and maintenance and troubleshooting.
Part 1 Cisco IP Communication Express Overview
Part 2 Feature Operation and Applications
Part 3 Administration and Management
Part 4 Maintenance Troubleshooting
Part 5 Appendixes
Appendix A Cisco IPC Express Features and Releases
Appendix B Sample Cisco UE AA Scripts
Appendix C Cisco Unity Express Database Schema
Glossary
Index