PROCESS IMPROVMENT is geared for the person who is looking for a practical, effective, and easy-to-use guide. This book allows the reader to quickly grasp process improvement tools and techniques and use them in their own area. The application of these skills will demonstrate a capacity for embracing change and leading the change process. This book will lead you to opportunities to improve the way you do business, make your organization more responsive, and keep you competitive in today's marketplace.
Part I What is process improvement?
Part II Identifying the players
Part III Ensuring success
Part IV Understanding what needs changing
Part V Getting where you want to be
Part VI Getting changes to stick