This undergraduate text provides basic models and techniques students can use for conscious communication in the workplace, including listening, conducting verbal and nonverbal communication, interacting personally, interviewing, working in groups and teams, and making persuasive presentations. Along with practical advice and some theory, chapters include samples, such as scripts or documents, exercises for classroom and personal use, and commentary on the ethics of workplace situations. The CD-ROM contains software tools described in the text which students can use to build their own presentations and other assignments, and sample videos of speeches and interviews.
Chapter 1 Breakthrough skills for the global workplace 1
Chapter 2 The evolution of communication in the workplace 33
Chapter 3 Preparing for conscious communication in the workplace 62
Chapter 4 Listening in the workplace 98
Chapter 5 The power of verbal and nonverbal communication in the workplace 121
Chapter 6 Information technology and conscious communication 154
Chapter 7 Exploring interpersonal communication 175
Chapter 8 Interviewing and conscious communication 203
Chapter 9 The job search and conscious communication 224
Chapter 10 Communicating in groups and teams 257
Chapter 11 Informative presentations in the workplace 285
Chapter 12 Making the persuasive case at work 314