Future and current supervisors discover the keys to reaching their full potential and inspiring those working for them to achieve their best with Cassidy/Kreitner's SUPERVISION: SETTING PEOPLE UP FOR SUCCESS, INTERNATIONAL EDITION. This much-anticipated text emphasizes the skills that are most important to succeed in today's new economy, including exceptional communication and training skills and extraordinary people skills. To support the book's underlying theme of setting people up for success, each chapter emphasizes the most effective strategies and techniques for becoming a highly effective supervisor. The reader gains a solid understanding of the vast responsibilities today's supervisors face and how to best approach these responsibilities, including the management of growing diverse and virtual teams.
The book's clear presentation incorporates engaging interviews, intriguing case studies, and extensive real-world examples to demonstrate how supervisors can spend more time setting their people up for success and less time controlling and disciplining. A unique skills-based Supervisor's Toolkit contains checklists, communication logs, self-assessment tools, and other critical supervision resources the equip today's supervisor to achieve his or her personal best.
Chapter 1 Supervisors are Vital to Organizational Success
Chapter 2 Leadership and Teamwork Essentials
Chapter 3 Planning, Goal Setting, and Achieving Results
Chapter 4 Recruitment, Selection, and Retention
Chapter 5 Setting Your New Hire Up for Success: Orientation
Chapter 6 Appraising and Rewarding Peformance
Chapter 7 Training: Begin with the End in Mind
Chapter 8 Motivation and Coaching-It's Okay to Have Some Fun!
Chapter 9 Building a Pisitive, Creative, and Productive Work Environment
Chapter 10 Communication: Around the World in 60 Secends
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