Rosemary Richey. Intermediate (Mid B1-mid C1). Express Series: the fast route to English for work. English for Customer Care is part of the Express Series. It is an ideal course for students in employment, who want to communicate better in English. This short, intensive course can be completed in 25-30 hours, so students make progress quickly. English for Customer Care can be used as a stand-alone course, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express.
Unit 1 Introduction to customer care
Unit 2 Face to face with customers
Unit 3 Dealing with customers on the phone
Unit 4 Call centre success
Unit 5 Delivering customer care through writing
Unit 6 Dealing with problems and complaints