Commercially Speaking is an elementary to pre-intermediate level course in language and communication skills for students on vocational courses. It will be especially useful to those working towards a qualification to help them find work in a commercial environment where they will need to use some English!
There is a strong focus on commercial correspondence and telephoning skills, which are practised within a realistic framework designed to reflect the situations students will meet on entering the workplace.
1 A: The situation, B: Letter layout, C: Peter phones Teresa
2 A: Places, B: Formality and information, C: Travel arrangements
3 A: The shop, B: Good commercial letters, C: Getting through
4 A: At a trade fair, B: A letter of enquiry, C: Messages
5 A: Meeting new people, B: Replies, C: Telephone enquiries
6 A: Every problem is an opportunity, B: Orders, C: Be prepared
7 A: Cultural differences, B: E-mail messages, C: Mobile phones
8 A: A business course, B: Presentation, C: Good telephone manners
9 A: Transporting goods; B: Letters of complaint, C: Solving problems by phone
10 A: Bad payers, B: Repeated requests for payment, C: Answerphones
, etc.